Community support

Support is a third source of income beside tickets and sponsors: people back your community with money directly, once or every period, on tiers you write yourself.

Where to find it

In the community admin panel, open Support in the Community group of the sidebar. The page has two sections: Support tiers at the top and Supporters below.

Support tiers are available on the Pro and Premium plans. If your community is on Free, Support still shows in the menu, but the page shows a preview of the feature and an upgrade button instead of the tier editor. For plans, see The Pro plan.

Setting up your tiers

Press Add a tier to add your first one. Your tiers are listed across the full width of the page; each row shows the tier's name, its amount and how often it's paid, and, once it has any, how many supporters it has. Click a row and the tier opens for editing in a dialog.

A tier is made of:

• Tier name (required)
• What it's for: a short line about what it's for, if you want one.
• Amount (required): it must be greater than zero.
• How often (required): per month, per year or one-off.
• What supporters get: a list of what a supporter gets. Type each item and press Add; press Remove beside an item to take it off the list.

When you're done, press Save.

The name is yours. There is no list to pick from, on purpose. "Buy us a coffee", "Gold supporter", "Stage sponsor" are all fine, and the right one is whatever your community actually calls it.

How often is fixed when you create the tier and cannot be changed later: people are already paying on that rhythm, and a different rhythm is a different tier rather than an edit to this one.

Changing a price

Changing a tier's amount only affects new supporters. Everyone already on it keeps paying what they signed up for — nobody's card is charged more without them agreeing to it. The editing dialog reminds you of this before you save.

This is worth saying twice, because it is the most common surprise: raise a tier from 50 to 75 and your income does not jump. New supporters pay 75; the existing ones stay at 50 until they choose otherwise.

Deleting a tier

In the tier's editing dialog, press Delete tier. The Delete this tier? window names the tier and asks you to confirm. A deleted tier is removed from your tiers for good; you cannot bring it back, so it is worth a second thought before you confirm.

It does not end anybody's support: people already on that tier stay on it, at the same amount, and keep paying. What you are removing is the option somebody new could pick.

Your supporters

The Supporters section shows everyone backing your community right now in a table: Supporter, Tier, Amount, How often and Since. Someone who chose to keep their support private appears without a name or photo, as Private supporter.

Above the table you see the number of supporters and two recurring totals — one per month and one per year. They are shown separately and should be read separately. Adding them together produces a "monthly income" that isn't true, because one of them covers twelve times the period of the other. One-off support is in neither, because it doesn't recur.

Where the money shows up

The money itself is not on the Support page but on the Revenue page. Once a support payment has come in, a separate Support section appears below ticket income. It shows three figures: Ready to withdraw, Already paid out and Total support, the last with the number of payments behind it.

Getting it paid out

In the Support section of the Revenue page, press Request withdrawal and confirm in the window that opens. It requests everything waiting in one go — there is no partial withdrawal — and the money reaches your account within three business days. When there is nothing to withdraw, the button stays disabled.

It is a request, not a transfer. The button creates it; someone on our side moves the money afterwards.

Renewals

Renewing supports are charged automatically from the stored card, a couple of days before the period ends. You don't do anything for this. If a support has been ended, it isn't charged again and closes when its paid period runs out.