Set up tickets

If you created your event as "Ticket entry", you define tickets here. In the event's admin panel, go to the Tickets area and press the Add Ticket button. You can also add tickets inside the form while you create the event; here you keep working on them.

Free or paid

Every ticket has a Price. If you set the price to 0, the ticket is free. If you set a value above zero, it is paid.

The currency is fixed to Turkish Lira (TRY), and you cannot change it.

The lowest price: 20 ₺

Because of invoicing and payment fees, a paid ticket must be at least 20 ₺. The limit is on what the buyer pays for one ticket: VAT included, after any discount code. A ticket is either free (0 ₺) or costs the buyer at least 20 ₺; a price in between is not accepted and is never rounded up, because you decide the price.

If you type a lower amount, the form says "Buyer pays: 15 ₺ — must be at least 20 ₺ or free" under the price and Save stays off. When VAT is added on top of the price, the limit is on the price with VAT: 18 ₺ + 20% VAT is 21.60 ₺ for the buyer, which is fine. Sponsorship offers follow the same rule.

Ticket types and tiers

For each ticket you enter a Ticket Title (for example "Standard"), a Ticket Type (for example Normal, VIP, Early Bird), and a Description.

You create tiers by adding several tickets with different prices and perks. During checkout the attendee picks the one they want. For example, you could define three separate tickets: Early Bird, Standard, and VIP.

Early-bird tickets

Early-bird is not a separate feature, it is a ticket type. Create a lower-priced ticket named "Early Bird" and set its sale window to close on an early date.

Each ticket has its own Sale start date & time and Sale end date & time. When you add a ticket from the event's Tickets page, both come filled in: on sale from now until the event ends. Change them as you like: pull the end date forward for an early-bird ticket, or push the start date out for one that opens later.

Quota

If you want to sell a limited number, turn on Track Inventory and enter a count in Inventory. Once that number is reached, the ticket shows as sold out. If you leave it off, the ticket is unlimited.

The tickets table

The tickets you add are listed in a table: Ticket, Unit Price, Sold / Total, and Total. The sold count leaves out cancelled and refunded tickets, and includes the attendees you added by hand. They don't count toward revenue, though, because no money was collected from them. The total revenue of your tickets is shown under the table.

Each row ends with three icons: an eye (View Holders), a pencil (Edit), and a bin (Delete). On a phone you see a card per ticket instead of the table; the same details and icons sit on the card.

Who holds a ticket

Press the eye icon and the ticket's holders are listed at the bottom of the page. Each row shows the person's name and ticket number, their email and phone, the ticket type and what they paid, and the sale time. Someone who used a discount code is shown as in the participants list: the price crossed out, what they paid, the percentage the code took off and the code. To close the list, press the same icon again (Hide Holders).

People you added by hand on the Participants page are in this list too (see Manage attendees and check-in). Their name carries an Added by organizer badge; the ticket's list price is struck through and the amount paid shows as zero.

Export above the list exports the holders to an Excel file, with each person's discount code and percentage beside the amount they paid.

You can cancel a ticket here when no money was collected for it: a free ticket, or the ticket of someone you added. Press the cross at the end of the row and confirm with Cancel Ticket. A paid ticket cannot be cancelled here.

Deleting a ticket type

To delete a ticket, press the bin icon (Delete) on its row. The window that opens names the ticket type that will be deleted for good. If any tickets of that type have sold, it also says how many: their holders keep them, but nobody can buy a new one. Confirm with Delete; this can't be undone.

VAT setting

The settings icon beside Add Ticket opens VAT Settings. There, Prices include VAT sets whether the prices you enter include VAT or have it added on top. The VAT Rate is currently fixed and cannot be changed. As you add a ticket, the total the buyer pays is shown live on the Buyer pays line.

Changing the VAT setting changes what buyers pay too. If the change would take a ticket or a discount code under the 20 ₺ limit, it is not saved and the reason is shown.

If you chose RSVP entry, you cannot add custom tickets; the system creates a free join ticket automatically, and the Tickets page says so.

Discount codes

Every paid ticket can have its own discount codes. A code belongs to one ticket ("50% off VIP"), so the same event can price different tickets differently. A free ticket cannot take a code; if your event has no paid tickets, this section does not appear at all.

In the Discount codes section under the tickets table, press New discount code. You set:

• Ticket: which ticket the code applies to.
• Code: what the buyer types. It is upper-cased; letters, numbers, underscores and hyphens.
• Kind and How much: Percentage or Fixed amount. A percentage cannot go over 100, and a fixed amount cannot go over the ticket price. After the discount, what the buyer pays (VAT included) must stay at least 20 ₺, or the discount must be 100%. The form shows this as you type: the Buyer pays line gives the discounted amount, and the line under it gives the biggest discount allowed: "On this ticket a discount can be at most Y ₺ (Z%), or 100%".
• Total uses: how many times the code can be used in total. You have to fill this in; for a code many people will use, enter a large number.
• Per person: how many times one person can use it. One by default.
• Valid until: an end date, if you want one. Leave it empty for no end.

Save with Create code. The list shows how many times each code has been used. To stop a code, press Close on its row; nobody can use it after that, and tickets already bought with it are untouched.

Lowering a ticket's price takes its open discount codes into account: if, at the new price, a code would take the ticket under 20 ₺, the price is not saved and the codes in the way are named. Close those codes first, or set a higher price. A code written before this rule that takes a ticket under 20 ₺ cannot be applied by a buyer; they see "This code can't be used right now."

You cannot change a live code's amount. Close it and write a new one instead. This is because when a buyer enters a code, what they will pay is worked out and signed on the server at that moment, and changing the offer underneath them would split the price they saw from the price they paid.

The buyer uses a code on the card of the ticket it discounts: they type it into the Have a discount code? box next to the quantity and press Apply. The box appears when the buyer has picked a single paid ticket type.

In the app

In the app, the event's Tickets screen shows the tickets sold and the revenue, the ticket types, the discount codes, and VAT Settings. You add a new ticket type with the + button at the top right.

The Ticket holders row on the same screen opens the holders list from the web. You can filter it by ticket type from the menu at the top. People you added by hand show an Added by organizer badge. You cancel a ticket no money was collected for by swiping its row; to export the list, choose Export from the menu at the top right.

The ticket mail

On Pro, the mail someone gets with their ticket can use your own design, and each ticket type can have its own. See Custom event mail templates.