Commissions and fees

When a paid ticket is sold, not all of the amount lands in your balance. A commission (a processing fee) is taken to handle the payment.

What the commission is

The commission is the processing fee taken in return for collecting the payment and getting it to you. The rest becomes your revenue and lands in your balance.

Where you see the rate

The rate is 15%, dropping to 12% once a payment is 45 days old (see below). To see the exact figure for a payment, open an event on the Revenue page and look at its payment list. Each row shows the commission taken from that payment.

Above the payment list you also see that event's totals in three steps: Gross (what buyers paid), Commission (the amount deducted and its percentage) and Net Earnings (what you keep). And at the top of the Revenue page, under the Net Earnings figure, Commission Paid shows the total commission deducted so far.

The 45-day drop

The commission is 15% for a payment's first 45 days. Once 45 days have passed since the payment, it drops to 12%. You will also see this note below the payment list on the Revenue page:

"Commission is 15% for a payment's first 45 days and drops to 12% after that."

Money you leave in your balance grows a little once it passes day 45. On the Revenue page, an event with money still inside its first 45 days shows a countdown on its row: what you would get if you withdrew now, and what it comes to once the commission drops. Because of this, an older payment's commission may differ from what you first saw. Always check the current figure on the payment's own row.

Separate from your plan

This processing fee is not the same as your community's plan. Free, Pro, and Premium are subscriptions you choose per community (see Plans and billing). The commission is only what's deducted from a paid ticket sale.